A: Yes. We provide an initial rough estimate after a brief phone discussion. For a precise and detailed price quote, we must schedule an on-site consultation to properly assess the scope of work, structural needs, and material choices. This ensures your final contract is accurate and reliable.
A: Our full-scope contracting service covers the procurement of all construction materials (lumber, drywall, sub-flooring, etc.). However, clients are typically responsible for selecting and purchasing such as tile, specific plumbing fixtures (faucets, tubs), unique lighting, and appliances. We provide clear guidance and specifications for these items.
A: Every project is assigned a dedicated Project Manager or Site Supervisor who is your primary point of contact. They oversee daily progress, manage all subcontractors, maintain safety standards, and ensure the work adheres strictly to the approved designs and schedule.
A: Yes, likely. A building permit is typically required in both cities for any work that affects the structure (removing walls), plumbing, electrical, HVAC, or if you are finishing a basement or adding a deck over a certain height. We manage the entire permit application process on your behalf to ensure compliance.
A: We prioritize transparent communication. If delays occur (due to material shortages or hidden conditions like mold), we notify you immediately with a revised timeline and solution. We always recommend budgeting a contingency fund (typically 10-15%) to cover unexpected necessary repairs without halting the project.
A: We accept several forms of payment, including e-transfer, bank draft, certified cheque, or wire transfer. Specific payment schedules (deposit, progress payments, and final payment) will be detailed in your signed service contract before any work begins.
A: Our payment schedule is milestone-based to protect both parties. It typically requires an initial deposit (20%-30% of total cost) to secure materials and schedule, followed by progress payments tied to major milestones (e.g., framing completion, rough-in passing inspection). The final payment is due upon substantial completion and client satisfaction.
A: J.B. Custom and Contracting carries Commercial General Liability (CGL) insurance, which protects against property damage or injury occurring on the job site. We also maintain all mandatory WSIB coverage for our team and required coverage for our subcontractors.
A: Yes. We provide a comprehensive warranty on our workmanship (typically one year) from the date of substantial completion. This is in addition to any manufacturer warranties on materials and fixtures. Details are clearly outlined in your final contract.
A: Site protection is mandatory. We use professional materials to establish a dust barrier and containment zone, protect existing floors and surfaces, secure the work area, and manage construction debris promptly. We treat your home with the utmost respect.
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